1. Introduction

Welcome to our online store, where we offer enrichment for animals. Please read the following terms carefully before placing an order.

2. Order and Production

All our products are handmade based on a written customer order. Each item is unique and may slightly differ from the product photos displayed on the website.

3. Materials and Design

The products are made from natural materials, which may exhibit natural variations in color, texture, and size. If you have specific requests for modifications, such as dimensions or the number of openings, please specify them when placing your order. The price may vary depending on the requested customizations.

4. Warranty and Complaints

Due to the nature of our products and their intended use for animals, which may cause wear and tear, we cannot offer a guarantee on their durability. If the product arrives damaged or does not meet the agreed specifications, please contact us within 14 days of receiving the shipment so we can resolve the issue.

5. Delivery and Payment

Products are shipped based on a written order, and payment is required in advance. Delivery time may vary depending on the complexity of the order and current shipping conditions. The method of delivery will be arranged individually with the customer based on the order size and delivery location.

6. Contact and Custom Requests

If you have any questions or specific ideas for a product, feel free to contact us. We are happy to discuss options and create a custom product according to your specifications.

Thank you for choosing our online store. We hope our products bring joy and enrichment to your beloved animals.