Privacy Policy – GDPR

 

Controller and contacts

The controller of personal data is Animal Enrichment, s. r. o., Tři Dvory 343, 280 02 Tři Dvory, Company ID: 232 39 212, registered with the Municipal Court in Prague, file no. C 423776.

Responsible person: Lucie Holatová, phone: +420 732 306 355, e‑mail: lucie@animalenrichment.eu

 

1. Introduction

Your privacy is important to us and we are committed to protecting your personal data in accordance with the European Union General Data Protection Regulation (GDPR). This privacy policy explains how we collect, use and secure your data when you visit our website and order our animal products.

 

2. What data we process

Name and surname, billing and delivery address, e‑mail, phone number, order and payment details, and company ID/VAT ID for business customers; technical data about your visit to the website (IP address, logs, cookie identifiers). We obtain data when you place an order, register, communicate with us or subscribe to our newsletter.

 

3. Purposes and legal bases

Order processing, contract conclusion and performance, delivery of goods, complaints (performance of contract).

Accounting and tax obligations (legal obligation).

Communication, website security, fraud prevention, protection of rights (legitimate interest).

Newsletter and marketing based on consent; for existing customers we may send similar offers even without consent, always with the option to refuse (legitimate interest/consent). Consent can be withdrawn at any time via the unsubscribe link or by e‑mail.

 

4. Recipients of personal data

We disclose data only to necessary partners:

Carriers (e.g. GLS, PPL, DPD) for delivery.

E‑shop platform and hosting provider (Shoptet) for technical operation.

Payment gateway provider for payment processing.

Accountant/tax advisor for compliance with legal obligations.

Public authorities where required by law. We have appropriate data processing agreements in place with all processors.

 

5. Data retention

Accounting records: 10 years from the end of the accounting period in which they were issued.

Contractual documentation and complaints: for the duration of rights and obligations and for the necessary period to protect rights (usually for the limitation period).

Marketing: until consent is withdrawn or an objection is raised.

Technical logs: maximum 2 years.

 

6. Cookies and online marketing

We use necessary, functional, analytical and marketing cookies. Necessary cookies are essential for the functioning of the website; analytical and marketing cookies are stored only with your consent. On your first visit a banner will appear where you can accept, refuse or customise cookies by category; settings can be changed at any time in the website footer or in your browser. Details are available in the “Cookie Policy”.

 

7. Your rights

You have the right to access, rectify, erase, restrict, port your data, and object to processing based on legitimate interest and to direct marketing. You can exercise your rights via the contacts above. You also have the right to lodge a complaint with the Office for Personal Data Protection (www.uoou.cz).

 

8. Automated decision‑making

We do not carry out automated individual decision‑making or profiling with legal or similarly significant effects.

 

9. Updates

We may update this policy from time to time; the current version is always available at www.animalenrichment.eu.

Thank you for trusting us with your personal data. We are committed to protecting your privacy and ensuring safe shopping on our website.